What is Novel Effect?
Novel Effect is the best way to read aloud together. The award-winning platform offers a library of interactive music and sound effects to enrich your regular storytime routine at home or in the classroom. When you read aloud from real books, Novel Effect responds at the right moment to make reading unforgettable.
On phones and tablets, download the Novel Effect mobile app for free in the App Store or Google Play.
On a computer, soundscapes and learning activity plans are available on Novel Effect Web for Premium subscribers.
Novel Effect provides voice-driven soundscapes designed to complement children’s picture books as you read them aloud.
See our full list of compatible titles.
Premium subscribers get unlimited access to all soundscapes, hundreds of book activity plans for select books, and all available in-app ebooks.
All content is rated for kids 12 and under.
It’s the custom designed music and sound effects that keep up with your personal reading style, following your pace and your voice to elevate read-alouds with popular kids books and poetry.
Novel Effect soundscapes work on mobile devices, Chromebook, and computers with a desktop browser.
The Novel Effect app is available to download for free in the App Store and Google Play. We recommend devices running iOS 13.0+ or Android 7.0 and up.
Novel Effect Web supports Chrome, Chromium, Edge, and Safari browsers. We do not currently support Firefox.
Using Novel Effect
To enjoy Novel Effect you’ll need a copy of the book you want to read aloud, either in print or as an ebook.
Find your book in the app, tap print, and set your device aside. When you hear the start chime Novel Effect is ready to follow along as you read aloud from your copy of the print book and make story time unforgettable.
Yes. To enjoy Novel Effect you’ll need a copy of the book you want to read aloud, either in print or as an ebook.
Premium subscribers get unlimited access to hundreds of ebooks right in the app. Look for the ebook icon on the lower left corner.
Novel Effect has a growing collection of ebooks in the app!
To find ebooks in Novel Effect, look for the eBook icon bottom left of the cover. You can also find our entire collection of ebooks, by tapping BROWSE, then EBOOKs.
To read an in-app ebook, tap the book cover image, then tap ebook. Start reading aloud after you hear the chime. Swipe left to turn the page, and keep reading!
You can also use Novel Effect to read with ebooks wherever you access them. Simply start the Novel Effect soundscape by tapping the PRINT button. After you hear the start chime, open your favorite ebook app, and start reading aloud.
Yes. If you’re using the same device to run Novel Effect and to read your ebook, first select the book in the app and tap print. Then open the ebook reader app.
If you are using separate devices, treat your first device as a physical book, and read aloud with Novel Effect running on your second device.
Novel Effect primarily works when you read aloud from your own copy of the book. If you don’t see an ebook option in the app, then you need to have your own copy of the book on hand.
Premium subscribers get learning activity plans for select books! Look for a book with a pencil icon in the lower left corner.
On mobile, after opening a soundscape, scroll to the learning activities section and tap GET to download to your device or send to your email or printer.
On Novel Effect Web, open a soundscape and click the activity title to open it in a new browser window. Tap the download button to save to your desired location or tap the print button in your browser window to send to your printer or save as a PDF to your computer.
If you previously used the secret code provided to Premium subscribers to add book activities to your shopping cart and check out free through our website, this option is no longer available. To access a learning activity log in to your Novel Effect account and follow the instructions above.
Yes! On a mobile device, to connect a Bluetooth speaker or mirror to Apple TV, first go to your device’s Settings, select Bluetooth, then select your device from the list of available options.
On mobile, select the book you plan to read aloud, then tap the ‘Connect’ icon at the bottom of the screen and select your connected device.
On a computer, connect the device to a Bluetooth speaker through sound or audio settings, Novel Effect Web plays audio through the device level. If your speaker includes a built in microphone, tap the volume icon below the book cover to select a different microphone, like the computer’s built in mic. Our ability to follow along with your voice is best when there is more distance between the audio input (microphone) and audio output (speaker).
You can also use an auxiliary cord to connect your device to speakers through it’s headphone jack or charging port.
Almost any Bluetooth speaker should work, a 5-Watt speaker produces enough power for most 25-student classrooms. Using a Bluetooth speaker will improve your soundscape experience especially in large spaces or with large groups.
Check out the low cost Bluetooth speaker in our shop.
Yes. Novel Effect Web provides soundscapes and learning activity plans for Premium subscribers on Chromebook devices.
Not currently a Premium subscriber? You can sign up on mobile or web to try free and subscribe today.
Yes! Soundscapes and learning activity plans are now available to Premium subscribers with Novel Effect Web.
Chrome, Chromium, Edge, and Safari browsers are supported. We do not currently support Firefox.
Not currently a Premium subscriber? You can sign up on mobile or web to try free and subscribe today.
Sign in to Novel Effect Web using the same method and credentials you use to log into the Novel Effect mobile apps.
If you do not already have a Novel Effect account, you can create an account using Novel Effect Web or the mobile app and sign up for a free 7-day trial of Premium access to get unlimited soundscapes and learning activities.
To find the details about your existing account and sign in method, open the Novel Effect mobile app and tap MORE. Next to the sign out option your email address and login method are displayed.
Plans and discounts
For parents, librarians or individual educators, Novel Effect Premium offers unlimited access to our growing library of soundscapes for popular picture books, hundreds of in-app ebooks, and exclusive content including downloadable book activities, printables, and prompts
Premium 1-year plans are available to buy as a gift on our website.
Monthly and annual Premium subscriptions are available on Novel Effect web or mobile apps.
To find out when your Premium access will expire in the mobile app, tap MORE > MY ACCOUNT, on Novel Effect Web visit the MANAGE SUBSCRIPTION page. Plans set to expire will display an end date, your access will end on that date.
If your billing is managed through the App Store, Google Play, or Stripe you can opt back into renewal by tapping or clicking the manage subscription link provided to prevent a gap in access.
If no manage subscription link is provided, your subscription is not eligible for automatic renewal, and your access will end on the date shown. You can buy a new 1-yr Premium plan on our website to prevent a gap in service, or start a recurring subscription once your access has ended. We are currently working on updates to improve this process.
If your billing is managed by a library, school, or district, please contact your administrator to discuss renewal.
Only recurring subscriptions purchased through the App Store, Google Play or Novel Effect Web can be managed.
If you are not sure where you purchased your subscription, you can check your subscription status and renewal preferences in the Novel Effect mobile app by tapping MORE > MY ACCOUNT or by visiting the manage subscription page on Novel Effect Web.
If your subscription is not set to automatically renew, a subscription end date will be displayed.
To change your renewal preference, tap or click the manage subscription link.
If no manage subscription link is provided, your subscription is not eligible for automatic renewal, and your access will end on the date shown.
Find more information on recurring billing and managing subscriptions from the App Store, Google Play, or log in to the Stripe customer portal by entering the email address associated with your subscription and clicking the link sent to your email.
To access you Premium subscription on Novel Effect Web please confirm that you are logging in using the same account and log in method that you use with the mobile apps.
If you are unsure of your account details, in the mobile app, tap MORE. At the bottom of the list of options, below the log out button your email address and method of log in is displayed.
To confirm the Premium status of that account in the mobile apps, from MORE tap MY ACCOUNT to find your subscription status and end date.
Log out of Novel Effect Web, then log in using the same access method and account information found in your mobile app. If you are still prompted to subscribe on the Web, please email support@noveleffect.com by tapping the Contact Us button on the MORE tab of the mobile apps.
The Novel Effect mobile is free to download on the App Store or Google Play.
A rotating selection of unlimited reads are always available to enjoy as much as you like. Look for the infinity symbol on the lower left corner of the cover or tap the ‘Unlimited’ button on the Browse section of your app.
Novel Effect Web currently requires a Premium subscription to access.
Premium gift plans are available our website.
Subscriptions can be purchased on Novel Effect Web, or the mobile app, which is free to download in the App Store and Google Play.
There are two School and district plans available through our website. Purchase orders are accepted. Please request a quote or schedule a demo to learn more about our available options:
- School Staff gives access to all staff, including admins and paraeducators within a school.
- School Community gives access to all staff within a school, plus students and families at home.
Yes! School Library and Staff Plans are available through the Scholastic Fairs Catalog. Log in and search “Novel Effect”.
Individual subscriptions are only available for purchase through our website, Novel Effect web, or the Novel Effect mobile apps.
There are two Public library plans available. Purchase orders are accepted. Please request a quote or schedule a demo to learn more about the options available:
- Staff gives access to all staff, including volunteers within a branch.
- Staff and Patrons gives access to all staff as well as patrons.
Absolutely!
For school quotes: Submit a quote request. Then send us a copy of the approved purchase order and we will set up access while payments work their way through your system.
For public library quotes: Submit a quote request.
We understand, reach out to our customer success team at support@noveleffect.com and we’ll see what we can do.
Monthly and annual subscriptions support our small family-owned business and US-based team of engineers, educators, audio designers, and more. Our school plans are priced with discretionary budgets in mind, learn more about our available plans and find resources on how to get your school, district, or library to pay for your subscription.
Purchase orders are accepted, request a quote for an individual plan or use a P-Card to purchase a 1-year subscription.
We’re happy to help. Please reach out to support@noveleffect.com.
Technical Support
There are a few reasons why an error could occur. Check the specific error message to see if a reason is provided. Then, if you are on a wifi network, try again using cellular.
If you are using wifi provided by a school network and are still unable to create and account or log in, a firewall may be blocking access to the app. This issue can be solved by having IT add our list of required services to the school’s allowlist:
- Port: 443 Protocols: HTTP/3 (QUIC), HTTP/2 (TCP),
- WebSocket Domains: *.noveleffect.com; nfxbasebeta.firebaseio.com; us-central1-nfxbasebeta.cloudfunctions.net; *.googleapis.com
As of April 8, 2024, sign in with Facebook is no longer an option.
Your account is still active, you just need to reset your password from the Novel Effect app.
Currently we do not offer the option to change the email address associated with a Novel Effect account. If you lose access to the email address you used to sign up for Novel Effect you will need to create a new account with a different email address.
If you had a Premium Subscription through the App Store or Play Store, once you have created a new account you can transfer your existing subscription to your new account. From onboarding or the subscribe view, tap “restore purchases”. This option can also be found at the top of the MORE tab in the mobile apps.
If your subscription was purchased through Novel Effect Web or the Novel Effect marketing site, please reach out to support@noveleffect.com for assistance by tapping CONTACT US from the MORE tab of the mobile apps or the user dropdown menu on the top right corner of Novel Effect Web.
If you don’t see the email check your spam folder, if it is not there, a firewall may be blocking email delivery. This issue can be solved by having IT add our list of required services to the school’s allowlist:
- Port: 443 Protocols: HTTP/3 (QUIC), HTTP/2 (TCP),
- WebSocket Domains: *.noveleffect.com; nfxbasebeta.firebaseio.com; us-central1-nfxbasebeta.cloudfunctions.net;
Or ask your IT department if there are email delivery quarantine settings in place that would prevent a timely delivery of the activation email.
Contact customer support at support@noveleffect.com. Please include your phone number in case our emails are not being received.
No problem! To reset your password, visit to the email login screen on Novel Effect Web or in the mobile app and tap the link where it says “Forgot password? Reset it.” When prompted, enter your email address, if an account exists you’ll receive further instructions in email.
On mobile, log out by visiting the MORE tab and tapping “sign out”. Once you are logged out, tap “log in” on the account selection screen. When prompted for your email and password tap the link where it says “Forgot password? Reset it.” When prompted, enter your email address, if an account exists you’ll receive further instructions in email.
On Novel Effect Web, log out. From the log in screen click the link where it says “Forgot password? Reset it.” When prompted, enter your email address, if an account exists you’ll receive further instructions in email.
If you don’t see the email, check your spam folder.
If you are with a school or public library, ask your IT department to add our list of required services to the school’s allowlist:
- Port: 443 Protocols: HTTP/3 (QUIC), HTTP/2 (TCP),
- WebSocket Domains: *.noveleffect.com; nfxbasebeta.firebaseio.com; us-central1-nfxbasebeta.cloudfunctions.net; *.googleapis.com
Your IT department may need to release our emails from quarantine more quickly in order to use the password reset email link before it expires.
Contact customer support at support@noveleffect.com. Please include your phone number in case our emails are not being received.
iPhone or iPad: Some combinations of iOS devices and operating systems have noticeably low output volume. To correct this, visit the “More” section at the bottom of your app, tap “Test audio performance,” then follow the instructions.
On Novel Effect Web confirm the selected speaker is set to the desired device by visiting your computer’s sound settings.
General audio issues may arise for a variety of reasons. These issues might include no sound at all, or sounds that do not seem to change. Here is a list of possible solutions:
- Make sure the volume level on your device or speakers is set to an appropriate level.
- As you’re using a soundscape if volume indicator is consistently moving above the halfway point when you’re not reading, try minimizing the noise in the surrounding environment.
- Make sure nothing is blocking your microphone so that Novel Effect can hear you read aloud.
- Removing some phone and tablet case will improve microphone reliability.
We’re always here to help, contact customer support at support@noveleffect.com.
For your privacy, Novel Effect is designed to timeout if we do not hear you reading from the book after a set amount of time. Sometimes a timeout can occur while you are still reading, if we are unable to hear your voice properly.
To ensure Novel Effect Web is able to follow along as you read, reduce the volume of your device, especially if you are using the built in microphone and the built in speakers. We are currently working on improvements to address this, and appreciate your support as we build in public.
Additional suggestions to try:
- If possible, connect your computer to a Bluetooth speaker or other connected sound system to improve performance of the built in microphone on your computer. Visit your computer’s sound settings to select and connect to an audio output source that is not the built in option.
- If you have access to a Bluetooth or USB lavalier microphone, connect it to your computer. Select the volume icon at the bottom left of the white container below the book cover and change the active microphone (audio input) to the desired device.
- Make sure you are close enough to your device’s microphone so that Novel Effect can hear you read aloud. When a soundscape is playing through the built-in speakers the overall output volume of your device will impact this distance, generally you should be within 5-6 feet of the device microphone with the volume set between 50-75%.
- Select the volume icon at the bottom left of the white container below the book cover to adjust Novel Effect Web’s max volume level. Please note this setting is not connected to your computer volume settings, and only adjusts the app, or soundscape, volume.
- Select the volume icon at the bottom left of the white container below the book cover and confirm the active microphone (audio input) is set to the desired device.
- As you’re using a soundscape, if the audio input indicator is consistently moving above the halfway point when you’re not reading, try reducing your computer’s volume or minimizing the noise in the surrounding environment.
We’re always here to help, contact customer support at support@noveleffect.com.
Every computer’s sound settings will be different, if you have selected a microphone input from the audio settings and Novel Effect Web is still not following along with you, we recommend verifying the microphone name and performance on a website such as Check Mic Online.
If the microphone check works, please verify the selected microphone in Novel Effect Web has the same name under the Audio Input dropdown menu after tapping the volume icon in the white container below the book’s cover image.
If you continue to have issues, please reach out to support@noveleffect.com.
To access you Premium subscription on Novel Effect Web please confirm that you are logging in using the same account and log in method that you use with the mobile apps.
If you are unsure of your account details, in the mobile app, tap MORE. At the bottom of the list of options, below the log out button your email address and method of log in is displayed.
To confirm the Premium status of that account in the mobile apps, from MORE tap MY ACCOUNT to find your subscription status and end date.
Log out of Novel Effect Web, then log in using the same access method and account information found in your mobile app. If you are still prompted to subscribe on the Web, please email support@noveleffect.com by tapping the Contact Us button on the MORE tab of the mobile apps.
If you previously used the code to add book activities to your shopping cart and check out free on our website, this option is no longer available. To access a learning activity log in to your Novel Effect and follow the instructions below.
On mobile, after opening a soundscape, scroll and tap GET to download an activity plan to your device or send to your email or printer.
On Novel Effect Web open a soundscape and click the activity title to open it in a new browser window. Tap the download button to save to your desired location or tap the print button in your browser window to send to your printer or save as a PDF on your computer.
Whether you’re using a video conferencing platform, live streaming, or pre-recording a video to share later, these remote learning resources will help you use Novel Effect.
Sometimes, firewalls on a school’s wifi can block access to the app. If you are trying to sign in on the app and can’t, or you are trying to download a book and can’t, this may be the culprit. This issue can be solved by having IT add our list of required services to the school’s allowlist:
- Port: 443 Protocols: HTTP/3 (QUIC), HTTP/2 (TCP),
- WebSocket Domains: *.noveleffect.com; nfxbasebeta.firebaseio.com; us-central1-nfxbasebeta.cloudfunctions.net; *.googleapis.com
Novel Effect Web App Support
There are a few reasons why an error could occur. Check the specific error message to see if a reason is provided. Then, if you are on a wifi network, try again using cellular.
If you are using wifi provided by a school network and are still unable to create and account or log in, a firewall may be blocking access to the app. This issue can be solved by having IT add our list of required services to the school’s allowlist:
- Port: 443 Protocols: HTTP/3 (QUIC), HTTP/2 (TCP),
- WebSocket Domains: *.noveleffect.com; nfxbasebeta.firebaseio.com; us-central1-nfxbasebeta.cloudfunctions.net; *.googleapis.com
No problem! To reset your password, visit to the email login screen on Novel Effect Web and tap the link where it says “Forgot password? Reset it.” When prompted, enter your email address, if an account exists you’ll receive further instructions in email.
On Novel Effect Web, log out. From the log in screen click the link where it says “Forgot password? Reset it.” When prompted, enter your email address, if an account exists you’ll receive further instructions in email.
On Novel Effect Web confirm the selected speaker is set to the desired device by visiting your computer’s sound settings.
General audio issues may arise for a variety of reasons. These issues might include no sound at all, or sounds that do not seem to change. Here is a list of possible solutions:
- Make sure the volume level on your device or speakers is set to an appropriate level.
- As you’re using a soundscape if volume indicator is consistently moving above the halfway point when you’re not reading, try minimizing the noise in the surrounding environment.
- Make sure nothing is blocking your microphone so that Novel Effect can hear you read aloud.
- Removing some laptop cases will improve microphone reliability.
We’re always here to help, contact customer support at support@noveleffect.com.
For your privacy, Novel Effect is designed to timeout if we do not hear you reading from the book after a set amount of time. Sometimes a timeout can occur while you are still reading, if we are unable to hear your voice properly.
To ensure Novel Effect Web is able to follow along as you read, reduce the volume of your device, especially if you are using the built in microphone and the built in speakers. We are currently working on improvements to address this, and appreciate your support as we build in public.
Additional suggestions to try:
- If possible, connect your computer to a Bluetooth speaker or other connected sound system to improve performance of the built in microphone on your computer. Visit your computer’s sound settings to select and connect to an audio output source that is not the built in option.
- If you have access to a Bluetooth or USB lavalier microphone, connect it to your computer. Select the volume icon at the bottom left of the white container below the book cover and change the active microphone (audio input) to the desired device.
- Make sure you are close enough to your device’s microphone so that Novel Effect can hear you read aloud. When a soundscape is playing through the built-in speakers the overall output volume of your device will impact this distance, generally you should be within 5-6 feet of the device microphone with the volume set between 50-75%.
- Select the volume icon at the bottom left of the white container below the book cover to adjust Novel Effect Web’s max volume level. Please note this setting is not connected to your computer volume settings, and only adjusts the app, or soundscape, volume.
- Select the volume icon at the bottom left of the white container below the book cover and confirm the active microphone (audio input) is set to the desired device.
- As you’re using a soundscape, if the audio input indicator is consistently moving above the halfway point when you’re not reading, try reducing your computer’s volume or minimizing the noise in the surrounding environment.
We’re always here to help, contact customer support at support@noveleffect.com.
Every computer’s sound settings will be different, if you have selected a microphone input from the audio settings and Novel Effect Web is still not following along with you, we recommend verifying the microphone name and performance on a website such as Check Mic Online.
If the microphone check works, please verify the selected microphone in Novel Effect Web has the same name under the Audio Input dropdown menu after tapping the volume icon in the white container below the book’s cover image.
If you continue to have issues, please reach out to support@noveleffect.com.
To access you Premium subscription on Novel Effect Web please confirm that you are logging in using the same account and log in method that you use with the mobile apps.
If you are unsure of your account details, in the mobile app, tap MORE. At the bottom of the list of options, below the log out button your email address and method of log in is displayed.
To confirm the Premium status of that account in the mobile apps, from MORE tap MY ACCOUNT to find your subscription status and end date.
Log out of Novel Effect Web, then log in using the same access method and account information found in your mobile app. If you are still prompted to subscribe on the Web, please email support@noveleffect.com by tapping the Contact Us button on the MORE tab of the mobile apps.
Whether you’re using a video conferencing platform, live streaming, or pre-recording a video to share later, these remote learning resources will help you use Novel Effect.
Sometimes, firewalls on a school’s wifi can block access to the app. If you are trying to sign in on the app and can’t, or you are trying to download a book and can’t, this may be the culprit. This issue can be solved by having IT add our list of required services to the school’s allowlist:
- Port: 443 Protocols: HTTP/3 (QUIC), HTTP/2 (TCP),
- WebSocket Domains: *.noveleffect.com; nfxbasebeta.firebaseio.com; us-central1-nfxbasebeta.cloudfunctions.net; *.googleapis.com
School and District plans
When your school or district purchases a school plan, and your account is email based (not SSO) you will receive an email with instructions as soon as the plan is active.
Your Novel Effect account has already been created or added to your school’s plan with your account administrator. If required, click the link in the email to activate your new account and set your unique password.
Once you’ve completed that step you can log in using your email address and password on Novel Effect Web or on the mobile app from the App Store or Google Play.
From the log in page on Novel Effect Web, select the option to ENTER CLASSROOM LINK CODE. In the pop-up window that appears, choose one of the options below:
- Type or paste the SMART LINK URL found in the Teacher account.
- Type or paste the LINK CODE found in the Teacher account.
Then, tap SUBMIT.
Students do not need to create usernames or passwords for access on a School Community Plan. Student accounts may be logged out automatically, and will need Link Code to login again.
QR Code scanning is not supported on Chromebook devices.
From the account prompt page of the Novel Effect mobile app, select the option to ENTER CLASSROOM LINK CODE. When prompted, choose one of the options below:
- Type or paste the SMART LINK URL found in the Teacher account.
- Type or paste the LINK CODE found in the Teacher account.
Then, tap CONTINUE.
Alternatively, students can scan the QR code shown in the teacher account’s MY CLASSROOM > MANAGE CLASSROOM > CLASSROOM PASS using their tablet’s camera app.
Students do not need to create usernames or passwords for access on a School Community Plan. Student accounts may be logged out automatically, and will need Link Code to login again.
No problem! Head to our redemption page and provide the name and email address of the new user. You’ll need the School Plan ID for your school’s account, this has been provided to your Novel Effect point of contact!
No problem! If their email address was included in the list you shared with our team, they’ll automatically be added to your School Plan and notified.
If they currently have their own subscription they’ll need to follow the instructions provided to them to manage their subscription before their next billing cycle.
Devices authorized by the school, as a classroom or student device are logged in anonymously – no personally identifiable information is collected. For maintenance and operational purposes some anonymized usage statistics are kept by Novel Effect, no data is shared with 3rd party providers.
Learn more about our Classroom Privacy Policy for Novel Effect Classroom subscribers.
Currently the Novel Effect apps work with ClassLink, a Novel Effect District Plan is required.
Yes, a current Novel Effect District Plan is required to log in to Novel Effect using ClassLink. Learn more about district plans.
Download a Sign in with ClassLink instruction PDF
Login with ClassLink option on the mobile apps or Novel Effect Web:
- Select the SIGN IN WITH CLASSLINK option from the Log in choices
- Classlink Launchpad will open in a new browser window, enter your ClassLink account details then tap SIGN IN.
- The Novel Effect app will open and complete the login process.
Log in via Classlink Launchpad on mobile or desktop:
- From the My Apps section of ClassLink Launchpad, find and tap the Novel Effect icon
- Your browser will redirect to a page on the Novel Effect Web App.
Please note, you may be taken to a page on our site that gives you the option to scan a QR code with a mobile device, or click to open Novel Effect Web to complete the log in process. If you select the option to open Novel Effect Web, we will remember this choice in the future and show you a page that will automatically redirect to Novel Effect Web after 3 seconds. You can choose to cancel before the countdown ends to be shown the page with the QR code and Web options again.
No, we do not currently support access to Novel Effect via Clever or Google Classroom, if this is something your district is interested in, please let your Novel Effect customer success representative know.
Partnering with Novel Effect
We’re always adding to our library and support authors large and small! Submit your book for review on our authors page or contact our team at authors@noveleffect.com for details on how to get your books added to Novel Effect.
Absolutely! We’d love to talk with you about working with our platform. Fill out our contact form or email us at partners@noveleffect.com.
Other
Our patented system uses on-device speech recognition powered by Keen Research and other components to follow along and play music and sounds based on your personal reading style.
You can find our shipping refund and returns policy here.
Digital downloads are not eligible for returns or exchanges. Any product that includes a Digital Download component and are returned or exchanged will be valued at the price less the value of the Digital Content.
Learn about digital subscription refunds.
